Dear Member:

Lampco Federal Credit Union has been working this year to implement a new computer system. This system will allow Lampco to become more progressive and offer you more options in the future. Lampco employees have been busy training for the past several months to be ready to serve you and, we ask for your patience as we approach the conversion over the New Year’s weekend.

As we prepare to launch this new system, there are some changes that you need to be aware of.

I. Dividend payments

Beginning December 31, 2009, dividends will be posted on the last business day of the month/qtr. This will be for both shares and certificates. This means that you will receive 5 quarterly / 13 monthly dividend payments in 2009.

II. Accounts

a. Account numbers will remain the same b. Suffixes and loan numbers will be changing to product sub numbers. These numbers will be in suffix order and will be unique to each type of product. For example, if you have accounts opened in the following order: a regular share account, a Christmas share, a share draft account, money market account, 2 loans, and 2 certificates they will be identified as follows:

Product	Old Suffix / loan number	New Sub
Primary Share	1	Savings sub 1
Christmas Share	4	Savings sub 2
Money Market	5	Savings sub 3
Share Draft	2	Checking sub 1
Auto Loan	146	Loan sub 1
Home Equity	170	Loan sub 2
1 Year Certificate	C10	Certificate sub 1
2 Year Certificate	C12	Certificate sub 2

The new product sub numbers will be used at the teller windows, on the audio response system, in the internet banking system, and on the statements. Please pay attention to any audio response prompts or when viewing on the internet.

c. No changes will be made to actual checks. Use checks as you do now.

III. Account History

a. History will not be available on audio response or internet banking for periods prior to January 1, 2010. [History will be available by request from any teller].

b. Please refer to your previous statements for account history prior to January 1, 2010.

IV. Audio Response

The audio response system will be changing and will have:

a. New menus

b. New suffix numbers (see section 2 above)

c. Shut down on Thursday December 31, 2009 at [5:00pm Eastern]

d. Active on [Monday January 4, 2009 at 9:00 am]

e. Existing Audio users can sign on using their existing pin.

f. New Audio users will sign on the first time using the last 4 numbers of their social security number as their pin and then will be asked to change that pin to something other than the social security number. The social security number can never be used as your permanent pin.

g. Audio Users who may lock themselves out of the audio system or forget their pin need to call the credit union to reset their PIN.

[Use the same number to connect to Audio as before.]

V. Internet Banking

a. New suffix numbers (see section 2 above)

b. Shut down on Thursday December 31 [at 5:00 pm Eastern].

c. Not available until the afternoon on Monday January 4, 2009

d. Bill Pay registration will be shut down December 28, 2009

e. Bill Payment functionality for current users will be shut down on December 30, 2009

f. Bills that are scheduled for bill payment from December 31 through January 4 will need to be paid by an alternative method, i.e. via US Mail.

g. Bill payment functionality will be active on Tuesday January 5, 2010.

h. Existing Internet Banking users can sign on using their existing password.

i. New Internet Banking users will sign on the first time using their member number – the password will be the first 2 letters of the primary account holder’s last name and the last 4 numbers of their social security number (lower case).

For example, if your name is John Q Member and your account number is 987654321 and your SSN end in 9999, you will enter 987654321 for the account number and the temporary password will be me9999.

You will be asked to change that initial password to something else. The changed password will become your permanent password.

j. Internet Banking users who lock themselves out of the website or forget their password need to call the credit union to have their initial password reset to the first 2 letters of their last name and the last 4 numbers of their social security number.

[Use the same website address to connect. (www.lampco.com)]

VI. Loans

a. Only Share and Certificate secured pledges will remain on your account.
b. All other Loan Type pledges will be released.
c. Auto Transfer for loan payments will remain as previously selected.
d. Please keep all loan obligations in mind when withdrawing funds from your Share accounts.

VII. Closing time for the credit union

a. All branches will be closed at the close of business on December 31, 2009 and reopen on Monday January 4, 2010.

VIII. ATM and Debit card

a. ATM and Debit card usage will continue as normal. Balances at the ATM/POS terminals will be the account balance as of 5:00pm December 31, 2009.

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Summary of conversion timeline:

Credit union customer service and lobby transactions

Close at 5:00pm December 31, 2009

Open on January 4, 2010 at 9:00 am

Audio Response (AUDY)

Shuts down at 5:00 pm on December 31, 2009.

Becomes available on Monday January 4, 2010 at 9:00 am

Home Banking (not bill pay)

Shut down on Friday December 31, 2009 at 5:00pm

Becomes available on the afternoon on Monday January 4, 2010

Bill Pay

No new bill pay registrations after December 28, 2009 at 5:00pm

Bill functions will be disabled for current users on December 31, 2009.

Bills that need to be scheduled for payment between December 31, 2009 and January 4, 2010 will need to be handled in one of the following ways:

o Scheduled for payment prior to December 31, 2009

o Scheduled for payment after January 4, 2010

o Mailed by check via USPS

Bill pay will be active for new registrations and bill payment on Tuesday January 5, 2010 after 12:00 noon.

Thank you for your patience as we all work together to improve your credit union experience!